Claims Care Unit Associate (junior executive in customer service line are encouraged to apply)

Responsibilities

• To handle various channel on claims related enquiries, respond and resolve the request appropriately according to Company’s set standards and guidelines
• To act as the back-office support for Call Centre CSEs on all life claims related enquiries that requiring follow up with respective backroom teams or branches
• Prepare and draft simple reply letter
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices steps to mitigate the risks.

Qualifications

• Tertiary education, preferably in Business Studies / Science / Mathematics / Computer Science Or AMII, AAII, FLMI or equivalent with minimum of 3 years relevant working experience
• Strong interpersonal skills, good public rela...