Location
guadalajara
Job Type
Full-time
Posted
July 07, 2026
Job Description
What You Will Do
- Build Meaningful Customer Relationships
- Become a trusted partner throughout the customer journey.
- Conduct proactive outreach, pulse checks, customer reviews, and strategic follow-ups.
- Build long‑term relationships focused on trust, engagement, and success.
- Advocate for customer needs internally.
- Create memorable customer experiences that drive loyalty and long‑term partnerships.
- Drive Customer Success and Retention
- Monitor customer health, engagement trends, platform usage, and adoption metrics.
- Identify churn risks proactively and develop retention strategies.
- Support customers in maximizing value and outcomes.
- Manage escalations and difficult conversations with empathy and professionalism.
- Improve customer engagement and long‑term adoption.
- Support Customer Growth Initiatives
- Identify opportunities to increase engagemen...
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