Chinese English Customer Service Agent

We are seeking a bilingual (Mandarin Chinese and English) Customer Service Agent to join our team and deliver outstanding support to our international customers. The ideal candidate will have excellent communication skills in both languages and a passion for helping people. You will be responsible for handling customer inquiries resolving complaints and ensuring a smooth customer experience through phone email and chat support.

Key Responsibilities:

• Handle inbound and outbound customer communications via phone email and chat in both Chinese and English.

• Provide accurate timely and professional responses to customer inquiries.

• Resolve product or service problems by clarifying issues determining the cause and providing effective solutions.

• Maintain detailed records of customer interactions and transactions.

• Escalate complex or unresolved issues to the appropria...