Chief Operating Officer (COO) Central & Eastern Europe Region

Role Purpose

The COO is responsible for leading the Operations function across the region, translating strategy into execution, and driving continuous improvements in efficiency, quality, and customer experience.

Key Responsibilities

• Operations Leadership: Lead and steer the regional Operations function, define clear objectives and KPIs, and monitor performance across productivity, quality, and customer service.
• Operational Excellence: Simplify, standardize, and optimize processes using Lean and continuous improvement methodologies to enhance scalability and efficiency.
• Transformation & Program Management: Manage complex, large-scale transformation programs (e.g., digitalization, harmonization, automation), ensuring delivery on time, within budget, and at agreed quality levels.
• PMO & Governance: ...