Location
singapore
Job Type
Full-time
Posted
June 09, 2026
Job Description
- Oversee the Concierge team to ensure the highest quality of service experience to our guests while maintaining smooth operations.
- Involved in operations and be accountable for the Concierge teams service delivery, provides coaching and advisory to help team members deliver the expected service experience.
- Actively refine the service standards and SOPs; communicate and cascade to team members and our service partner to ensure they are adhered to.
- Ensure counter coverage with review of in-house/outsourced team staffing rosters; stand-in at the counter in the event of staff shortage.
- Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
- Actively curate and deliver training contents to constantly refresh the Concierge team on the SOPs, service best practices and other contents.
- Respond to customer feedback emails, collate feedback register on a monthly basis with recommendations on improveme...