Chatbot Project Management - Operations, MY Marketplace

Overview

About The Team: We are looking for a Chatbot Project Manager to join our e-commerce customer service team and drive the next phase of chatbot innovation. In this role, you will lead the rollout of next-generation AI features and systems within the chatbot space.

Responsibilities

• Lead strategic initiatives to modernize and scale our chatbot operations.
• Drive the planning, rollout, and adoption of next-generation AI features and backend systems for chatbot use cases.
• Ensure end-to-end execution of new capabilities—from pilots to full-scale deployment—making sure they are well-integrated, adopted, and delivering measurable impact.
• Work closely with internal teams across Operations, Business Development, and Product to bring AI-driven innovations to life and elevate the overall customer experience.
• Lead and manage digital transformation projects focused on chatbot unification, operational scalability, and user...