Chat Customer Expert, InglésBogota Presencial — Bn (Bogotá)

Job Overview

We are looking for a Bilingual Customer Expert to join our team on site in Bogotá. In this role you will support customers by responding to inquiries via chat only, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. You will focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Responsibilities

• Respond to customer inquiries via chat only.
• Provide clear, friendly guidance and solutions across various service scenarios.
• Understand and address customer needs efficiently.
• Handle customer information responsibly and with discretion.
• Ensure a smooth, positive experience in every interaction.

Qualifications

• Fluency in both Spanish and English with intermediate to advanced proficiency (B2 or above).
• Excellent communication skills in ...