CENTRAL RESERVATIONS & CUSTOMER SERVICE MANAGER

Were Hiring: Central Reservations & Customer Service Manager
Are you a dynamic leader with a passion for guest service and a strong network in the tourism and hospitality sector Join a prestigious hospitality group in Dubai and play a key role in shaping world class customer experiences!

Key Highlights:

• Must have strong links with tour operators and DMCs
• Experienced in handling high-level guest complaints
• Strong leadership and interpersonal skills a must

Youll Be Responsible For:

• Overseeing LARGE venue reservations & optimizing booking performance
• Leading a proactive customer service team
• Training, coaching and driving high service standards
• Enhancing revenue through B2B collaboration and upselling
• Resolving guest issues with professionalism and empathy

Minimum Requirements:

3 years in a managerial role
Proven leadership in ...