Center Operations Director (Education)

Salary

100,000 THB ~ 120,000 THB

Industry

Education

Job Description

Business: Education
Location: Bangkok and metropolitan (branches)

Key Responsibilities:

- Teaching Quality: Establish and maintain teaching standards through observations, audits, quality scorecards, and continuous improvement initiatives.
- Customer Experience: Drive consistent service standards across all centers, including onboarding, parent communication, complaint resolution, and customer satisfaction.
- Operations Excellence: Standardize SOPs, ensure operational readiness, and maintain compliance, staffing, scheduling, and facility standards across all branches.
- People Development: Coach branch managers and center teams, lead onboarding and training programs, and build capability pipelines for operational roles.
- Performance Management: Monitor KPIs...