Location
singapore
Job Type
Full-time
Posted
June 23, 2026
Job Description
Responsibilities
- Oversee and manage the operational processes for CBS, mCBS, and nCBS.
- Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs).
- Work with both internal and external functions to properly handle pushed-out parcels.
- Optimize manpower in collaboration with the planning team to align with cycle times and hourly volume.
- Continuously improve staff Key Performance Indicators (KPIs) related to productivity, accuracy, service level, and stakeholder satisfaction.
- Act as a leader for the operational team, using daily performance reports to effectively monitor and manage staff.
- Coach and advise team members to foster their professional development and enhance team performance.
- Drive a culture of excellence and maintain high operational standards.
- Report a summary of data, operational concerns, and proposed improvement procedures to management and other relevant parties...
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