Cbs Customer Service Representative (Recent Graduate)

Customer Service Representative (Recent Graduate)Mission: Guarantees de correct implementation of the processes assigned to support the team's activities.Key Expected AchievementsOrder EntryHelps the customers with their daily order requirements.Follows up on orders with carriers and warehouses.When necessary, serves as mediator with sales, the carrier and the warehouse.CSR must follow Michelin policies (Order management, returns, transportation).
Share relevant information with customers and sales.Constant communication with AR specialist in order to avoid, fix and/or resolve possible invoice error situations.Provides support and assistance to the D2C financial process by ensuring accurate and timely resolution of customer's invoicing claims and past due resolution.Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the Customer.Performs basic root cause analysis and implements correctiv...