Casual Guest Relations Associate

Job Title: Casual Guest Services Associate
Location: Celtic Manor Resort, Newport (NP18 1HQ)
Hours: Casual Contract
Pay: £ per hour
Job ID: REQ6586

Overview
Looking for a customer service role in Newport where your communication skillsreally make a difference?

We’re hiring a Customer Services Associate to join our Guest Relations team.
This is a phone and email-based role, ideal for candidates from call centres,
contact centres, retail customer service or office-based service roles.

You’ll handle inbound enquiries, support our guests with bookings and
information, and deliver a warm, professional service every time.

What you’ll be doing
Responding to inbound calls and emails from guests
Providing clear, accurate information about our hotels, dining and facilities
Delivering a friendly, professional and helpful service on every interaction
Taking ownersh...