Caseworker – AR

Job Title: Caseworker – Discretionary Financial Support

Service/Team: Discretionary Financial Support Services
Reports to: Discretionary Financial Support Services Manager

Role Purpose

To assess and manage applications for financial support schemes such as Discretionary Housing Payments, Local Welfare Provision, and the Household Support Fund, ensuring accurate, timely, and fair decisions in line with legislation, council policy, and DWP guidance.

Key Responsibilities

• Conduct telephone assessments and verify evidence for applications.
• Process awards, including monetary payments and vouchers, and calculate overpayments when necessary.
• Maintain accurate records in e-case files, spreadsheets, and monitoring systems.
• Provide excellent customer service, giving advice and signposting support where required.
• Work indepen...