Case Manager - Portuguese (Mozambican Dialect) - Digicall

ROLE SUMMARY

The purpose of this role is to support the successful delivery of the Company's assistance services through the effective management and coordination of client cases. The incumbent is responsible for facilitating counseling and assistance services, coordinating travel and repatriation assistance, verifying benefits and cover, managing case administration, and ensuring the timely escalation of medical emergencies, clinical queries, and authorization requests to qualified medical personnel.

QUALIFICATIONS

• Minimum : Grade 12 or equivalent NQF level 4
• Advantageous : Basic Life Support accreditation / equivalent

EXPERIENCE

• Minimum : 2 years’ work experience in a similar position within a contact centre environment
• Preferred : Relevant experience in travel coordination, medical assistance, emergency assistance, healthcare administration, aviation support, or lo...