Case Manager (Phone-Based) | Kaituitui - Based in Napier

* Full-time, permanent positions available | Monday to Friday
* Start date: 27 October 2026
This is real work that changes lives — including your own.As a Case Manager in the Phone-Based Unit located in Napier, you will be engaging directly with individuals and whānau from across Aotearoa over the phone or via email to provide employment services, financial support and housing assistance. You'll support people to achieve their goals by connecting them with the right services and creating tailored plans that work for them.This is complex, high trust mahi. You'll be making decisions that impact whānau and communities, balancing empathy and policy, speed, and accuracy. If you value people, process, and purpose, and can bring calm to complexity — this could be the role for you.
What you'll need to succeed | Ko tō āhua
You'll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that ...