Location
Melaka
Job Type
Full-time
Posted
July 18, 2026
Job Description
**Job Identification:** 215246
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
You will be responsible for answering guest phone calls, responding to inquiries, and providing information about hotel services and amenities. As a CareLine Agent you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
+ Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
+ Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.
+ Coordination & Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams.
+ Issue Resolution: Address guest complaints and pro...
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
You will be responsible for answering guest phone calls, responding to inquiries, and providing information about hotel services and amenities. As a CareLine Agent you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
+ Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.
+ Service & Communication: Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.
+ Coordination & Follow-Up: Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams.
+ Issue Resolution: Address guest complaints and pro...