Location
nairobi
Job Type
Full-time
Posted
July 03, 2026
Job Description
About The Position JOB DESCRIPTION Job Title: Care Officer- Call Centre Reports to: Call Centre Team Lead Department: Health Job Summary: This position is responsible for providing efficient and effective customer service to all GA Insurance Limited’s internal and external customers with utmost level of consistency and quality.
Duties And Responsibilities
Attend to client’s general queries i.e., answering calls from all customers regarding membership eligibility, claim status, benefit information, and claim payments and/or denials
Inform clients through calls by explaining procedures; answering questions; providing needed information.
Ensure medical pre-authorizations/undertakings/ admissions / discharges /declines are issued in compliance with the policy provisions and as per the authority limits.
Ensure that issues escalated, either through emails or calls, are resolved within stipulated timelines to ensure customer satisfaction and loyalty.
Liaise with doctor...
Duties And Responsibilities
Attend to client’s general queries i.e., answering calls from all customers regarding membership eligibility, claim status, benefit information, and claim payments and/or denials
Inform clients through calls by explaining procedures; answering questions; providing needed information.
Ensure medical pre-authorizations/undertakings/ admissions / discharges /declines are issued in compliance with the policy provisions and as per the authority limits.
Ensure that issues escalated, either through emails or calls, are resolved within stipulated timelines to ensure customer satisfaction and loyalty.
Liaise with doctor...
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