Card Services Supervisor

OVERVIEW  

The Card Services Specialist plays a vital role in ensuring accurate and timely processing of card-related transactions and member support activities. This position requires strong attention to detail, sound judgment, and the ability to work effectively in a fast-paced remote environment. 

PRIMARY RESPONSIBILIES  

    Reimbursement Processing 

• Review and process manual and automated reimbursement requests. 

• Validate reimbursement requests to ensure eligibility based on client specific guidelines. 

• Ensure all reimbursements are supported by appropriate documentation. 

• Verify account status prior to processing adjustments, including handling of closed or restricted cards in accordance with established manual procedures.  

• Proce...