Cantonese Speaking Customer Advisor (on-site)

Are you eager to launch a dynamic career in the booming digital travel and lifestyle sector? We are actively seeking energetic, communication-driven Cantonese‑Speaking Customer Success Specialists to join our multicultural corporate hub in the heart of Kuala Lumpur, Malaysia .

Core Responsibilities

• Multichannel Communication: Engaging with users and business partners via inbound calls, live web chat, and email correspondence exclusively in Cantonese.
• Reservation Lifecycle Support: Managing end-to-end booking requests, coordinating cancellations or scheduling modifications, and resolving payment gateway errors.
• Merchant Relations: Partnering directly with vendors, hoteliers, and venue managers to settle disputes, accommodate special guest requests, and align system availability.
• App Troubleshooting: Assisting users with profile configuration, digital wallet navigation, loyalty reward redemptions, and basic softwa...