Cantonese Speaking Customer Advisor (on-site)

Are you eager to immerse yourself in the fast-moving sectors of digital hospitality, gourmet dining, or tech-driven travel applications? We are looking for vibrant, service-oriented Cantonese‑Speaking Customer Experience Advisors to join our expanding team in the beautiful seaside technology hub of Penang, Malaysia.

Key Responsibilities

• Multi-Channel Assistance: Addressing incoming inquiries, handling complaints, and solving dilemmas for platform users and commercial merchants via phone, live text chat, and email in fluent Cantonese.
• Reservation Lifecycle Management: Assisting users with scheduling, altering, or canceling bookings, processing transactions securely, and explaining platform-exclusive promotions.
• Vendor & Merchant Liaising: Operating as a vital bridge between application users and third‑party partners (such as dining spots, hotels, and transport agencies) to smooth over booking changes or fulfill special user needs.
...