Call Centre Team Leader

Call Centre Team Leader (Media and Printing)

Location: Pretoria

Our client in the Media and Printing industry has an opening for a team leader in their call centre department.

They offer an exciting opportunity to be part of a company that has cutting edge technology and that delivers bespoke printing solutions. They strive to deliver excellent customer services.

Duties and responsibilities:

· Management of a 4- seat call centre, setting of goals, staff training and motivation.

· Implementing new policies and protocols that will improve client experience.

· Developing scripts and standardizing responses to create cohesion and effective communication.

· Dealing with complaints and resolving problems.

· Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.

· Communicating effectively and professionally between production and the ...