Location
swindon
Job Type
Full-time
Posted
June 20, 2026
Job Description
Contact Centre Manager / CX Manager
Salisbury
£50,000
The Role
This is a fantastic opportunity to lead a contact centre operation of around 50 advisors , driving performance, shaping customer experience, and embedding a culture of continuous improvement.
You’ll lead a team of Team Leaders , alongside Quality and Project functions , ensuring consistent delivery of excellent service and operational performance.
What You’ll Be Doing
- Lead, coach, and develop Team Leaders and their teams
- Own and deliver key KPIs (SLAs, CSAT, quality, productivity)
- Drive a best-in-class customer experience across all touchpoints
- Lead continuous improvement initiatives to enhance efficiency and outcomes
- Oversee forecasting and workforce planning
- Build a strong coaching culture and develop future leaders
- Work cross-functio...