Call Centre Executive

We are looking for an experienced and customer-oriented Call Center Executive to handle patient enquiries, appointment bookings, and service information via phone, email, and social media. Candidates with prior dental or medical industry experience will be highly preferred. This role requires excellent communication skills, strong attention to detail, and a passion for patient care. Key Responsibilities Handle inbound calls, emails, and social media enquiries related to dental/medical services. Schedule, confirm, and manage patient appointments across multiple clinic locations. Provide accurate information on treatments, procedures, promotions, and clinic policies. Verify patient information and maintain accurate records in the clinic management system. Assist patients with pre-treatment preparation instructions and post-treatment care guidance. Manage urgent cases by escalating to the appropriate clinic staff. Monitor and respond to patient feedback and enquiries on social media platf...