Call Centre - Customer Service Advisor

Job Description

Call Centre - Customer Service Advisor

Salford Quays (M50 3SP)

Basic salary: £26,700. Potential to increase to £31,250 in the first 18 months.

Permanent – Full time, 37.5 hours per week.

As a Customer Service Advisor in our Contact Centre, you’ll be the friendly voice that helps our customers when they need us most – whether it’s something small or something serious, we’re here to make sure they feel cared for. You’ll guide them through the process to see if they are covered by their Bupa health insurance policy and be confident and comfortable declining treatment requests when necessary.

How You’ll Help Make Health Happen

• Answer a variety of calls to support customer enquiries.
• Help customers understand what’s covered by their policy, and decline coverage when appropriate, always with empathy and care.
• Keep our records up to date to provide the best support.

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