Call Centre and Leads Management Officer

Call Centre and Leads Management Officer

JobTitle: Call Centre and Leads Booking Officer

Job Summary: Your primary responsibility will be to convert the leads generated by the marketing team into satisfied patients. Through effective communication, relationship-building, and exceptional customer service, you will play a crucial role in expanding our patient base and promoting the highest standard of care.

Job Responsibilities:

• Engage with potential patients via phone calls, email, and other communication channels to convert leads into appointments or consultations.
• Build strong and lasting relationships with potential and existing patients. Understand their needs, concerns, and preferences to provide personalized service.
• Develop a comprehensive understanding of our healthcare services and offerings. Effectively communicate the benefits of our services to potential patients, addressing any questions or o...