Call Centre Agent (With valid IELTS Certificate & Graduated from Qatar University)

We are seeking a professional and customer-focused Call Centre Agent to provide exceptional customer service by handling inbound and outbound calls, addressing customer inquiries, resolving complaints, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a commitment to delivering high-quality service.

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and escalate complex issues to the appropriate department when necessary.
• Maintain a high level of customer satisfaction through effective communication and timely follow-up.
• Accurately document customer interactions and update records in the CRM or i...