Location
singapore
Job Type
Full-time
Posted
July 08, 2026
Job Description
Job Summary
We are seeking a warm, articulate and service-driven Call Centre Agent to join our team. This role is responsible for delivering seamless and personalized assistance to guests through phone, email, and messaging platforms. You’ll play a key role in shaping exceptional guest journeys by serving as the Resort’s central communication ambassador, ensuring every interaction reflects our commitment to excellence.
Key Responsibilities- Deliver prompt, courteous, and professional responses to all incoming guest enquiries.
- Provide accurate and comprehensive information on Resort facilities, services, events, and promotions.
- Coordinate guest requests including in-room services, amenities, dining reservations, wake-up calls, and special arrangements.
- Proactively follow up on service requests to ensure timely completion and guest satisfaction.
- Liaise closely with hotel and non-hotel departments to facilitate seamle...