Call Centre Agent

Role: Call Centre Agent
Location: Hertford
Salary: £25,000 per annum
Hours: 09:00 to 17:00 Monday to Friday

About the Role
We are currently recruiting for a Call Centre Agent to join a busy and growing contact centre team based in Hertford. This is a full time office based role focused on recovering unpaid service charges and ground rent arrears while delivering a high standard of customer service.

You will be working within agreed service level agreements, ensuring cases are handled efficiently and clients are kept informed throughout the process.

This role would also suit candidates searching for positions such as Contact Centre Advisor, Customer Service Advisor, Collections Agent, Call Handler or Client Support Administrator.

What You’ll Do
• Manage inbound and outbound calls in a professional and timely manner
• Recover outstanding payments accurately and within set timeframes
• Provide clear and efficient updates to clients on case ...