CALL CENTRE ADMINISTRATOR / SUPERVISOR

Our client is a well-respected legal services firm that provides professional legal and commercial solutions to a wide range of corporate, institutional, and private clients. They are seeking an organised, driven, and hands-on Call Centre Administrator / Supervisor to join their team in Bloemfontein. Key Responsibilities: Manage and supervise a small call centre team Monitor daily call centre operations and staff performance Provide coaching, guidance, and support to team members Ensure service levels and productivity targets are achieved Handle escalated customer queries and complaints professionally Prepare reports and maintain accurate administrative records Monitor attendance, schedules, and team performance metrics Implement and maintain call centre procedures and best practices Drive collections activities and ensure collection targets are met Follow up on outstanding accounts and manage debt recovery processes Assist with general administration and office support functions Minim...