Call Center Supervisor

Job Description SummaryThe Call Center Supervisor leads a team of direct reports at Inhabit's Hermosillo, Mexico office and works closely with US‐based supervisors to provide consistent leadership throughout the ePremium Call Center.This position reports directly to the Call Center Manager.What You'll Do (Functions & Responsibilities)Manage a team of assigned Bilingual Call Center Leads and Call Center Representatives, including mentorship and coaching when appropriateConduct quality assessments and trainingAssist with escalations via call, chat, and/or emailStay up to date on procedures/protocol changes and communicate updates to the teamAnswer questions from Call Center associates with accuracy via internal group chatProvide feedback and insight to leaders with a focus on customer experienceProvide ideas to leaders with a focus on continuous improvementMay be required to handle inbound/outbound calls, chats and emails from residents and/or insuredsMay be assigned ad hoc projectsQu...