Call Center Specialist

Description We are looking for a Call Center Specialist to support customer inquiries and deliver a detail-oriented service experience for a long-term contract position based in Charlotte, North Carolina. This role focuses on handling inbound interactions, resolving questions efficiently, and ensuring each customer exchange is accurately captured in company systems. The ideal candidate is comfortable working with customer service platforms, follows established communication standards, and contributes to a dependable, high-quality support operation.

Responsibilities:
• Respond to incoming customer calls with accuracy and a strong service mindset.
• Record detailed notes from each customer interaction and keep system information current using tools such as Excel, CRM platforms, and Salesforce.
• Follow established call handling procedures and communication guidelines to provide a consistent customer experience.
• Identify issues that require additional support and ro...