Call Center Sales Representative II (Experienced)

LOCATION

Sydney, NS

POSITION OVERVIEW

MCI is a tech‑enabled business services company with a strong call center footprint. We are looking for experienced Call Center Sales Representatives to join our outbound sales team. The role involves connecting with current and potential customers, introducing new products, upselling services, and delivering exceptional customer experiences.

POSITION RESPONSIBILITIES

• Make outbound calls to existing and prospective customers.
• Promote and sell products and services tailored to customer needs.
• Upsell and cross‑sell based on customer profiles and preferences.
• Actively listen to understand customer needs and recommend solutions.
• Use internal systems to manage accounts and process transactions.
• Collaborate with internal teams to resolve customer issues.
• Follow scripts, policies, and procedures to ensure compliance.
• Maintain accu...