Call Center Representative (Tecate)

Call Center RepresentativeWe are looking for Call Center Representatives for our Las Vegas-based call center that will be the liaison between our company and its current and potential customers.
Ideal candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.ResponsibilitiesManage high-volume inbound and outbound calls in a call center environmentIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesFulfill requests by clarifying desired information; completing transactions, and forwarding requestsDemonstrate personal responsibility and accountability by meeting attendance and schedule adherence expectationsUtilize various communication scripts when handling different topics for effective customer service & insightPromote additional services by recognizing opportunities to upsell accounts and explain...