Call Center Representative

**Req Number** 185706

Job Description
Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties.

Job Responsibility

+ Operates telephone console; answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number; places various outside calls for authorized Personnel according to policy.
+ Performs various communications and/or emergency activities; answers and responds immediately to all alarms and activates all emergency procedures.
+ Answers and responds immediately to all alarms and activates all emergency procedures; pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
+ Answers general caller-questions, according to policy; calls the floors to exchange information regarding patient room changes, etc.
+ Answers the TTY (phone for the deaf) i...