Call Center Quality Manager - Alabang

TASQ Staffing Solutions · muntinlupa, metro manila, Philippines

Location
muntinlupa
Job Type
Full-time
Posted
June 25, 2026

Job Description

About the job Call Center Quality Manager - Alabang

TASQ is urgently looking to fill an on-site position for a Quality Manager (Alabang).

The pre-screening interview will be conducted over the phone.

About the job Quality Manager (Alabang)

Responsibilities

  • Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance
  • Leads significant process improvement projects
  • Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs
  • Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements
  • Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
  • Perform ongoing reviews to ensure compliance...

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