Location
Providence
Job Type
Full-time
Posted
July 02, 2026
Job Description
Job Title: QA Analyst – Call Center (Long-Term Temporary)
Location: Cumberland, RI (Hybrid – Remote on Mondays and Fridays)
Employment Type: Long-Term Temporary
Compensation: Up to $91,000 annually (BOE)
Benefits: Health Insurance | Paid Time Off
Job Description:
Our client is seeking a Quality Assurance Analyst with a strong background in call center operations. This long-term temporary position features a hybrid schedule, allowing remote work on Mondays and Fridays, and offers a supportive environment focused on continuous improvement and compliance.
Key Responsibilities:
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Monitor and evaluate inbound and outbound calls for quality, compliance, and customer experience standards.
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Score calls and deliver actionable feedb...