Call Center Manager

We are seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role is responsible for leading a team that helps individuals and families access care through a professional, efficient, and empathetic admissions experience.

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care and professionalism.

Key Responsibilities

• Supervise, coach, and mentor a team of admissions coordinators and patient intake staff
• Oversee daily call center operations to ensure timely, professional, and compassionate service
• Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling
• Monitor call center performance metrics,...