Call Center Executive - Customer Support Services

Call Center Executive – Customer Support Services

Dubai, UAE – Insurance – Call Center

This role focuses on managing inbound and outbound customer interactions while delivering high‑quality support services in the insurance sector. The executive ensures efficient issue resolution, accurate communication, and strong customer satisfaction through professional call handling.

Key Responsibilities

• Handle inbound and outbound calls professionally while maintaining service standards
• Respond to customer inquiries, complaints, and service requests accurately and efficiently
• Provide detailed information about products, services, and company processes
• Resolve customer issues promptly or elevate complex cases to the appropriate department
• Follow up with customers to ensure resolution and satisfaction
• Meet individual and team performance targets, including KPIs and service levels
• Maintain accurate recor...