Call Center Associate- Life Insurance

The Customer Service Associate for Life Insurance will provide call center functional and/or technical support for a Group Life Insurance client.


Key Responsibilities
+ Handles customer service inquiries via telephone and/or email and performs variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life Insurance products.
+ Will support the resolution of customer problems, incidents, issues, requests, and queries
+ Liaise with other support teams, or product teams as required to resolve requests issues in a timely manner
+ Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
+ Manages incoming telephone calls, emails, and or faxes for Life Insurance benefits
+ Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer servi...