Call Center Analyst (Nezahualcóyotl)

Opportunity: Join Maersk to help connect and simplify customers' supply chains as a true integrator of container logistics.
As a Customer Service Agent in the GSC Americas team, you will drive excellence across our general network, collaborate with diverse professionals, and embrace challenges that inspire growth.
Responsibilities
Own and manage the customer experience, ensuring end-to-end service within assigned scope and in compliance with company procedures and customer agreements.
Own all customer issues, facilitate timely and effective resolution by engaging relevant internal stakeholders.
Handle inbound customer queries and cases professionally, owning issues through to resolution.
Identify root causes when issues arise and advise management of potential service failures or trends.
Drive continuous improvement opportunities and identify ways to lower costs.
Qualifications and Working Conditions
Bachelor's degree in Business Administration, I...