Call Center Agent

Position Overview

Call Center Agent responsible for handling inbound and outbound phone interactions with residential and business customers, managing the customer experience, and up-selling products and services.

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Key Responsibilities

• Handle inbound and outbound calls in a courteous and professional manner.
• Ensure first‑call resolution through problem solving and effective call handling.
• Research systems to find missing information; coordinate with other departments when necessary.
• Accurately document and process customer claims in appropriate systems.
• Lead fact‑finding discussions to determine best options for the customer.
• Utilize knowledge base and training to answer customer questions while following scripts, policies, and procedures.
• Comply with requirements surrounding confiden...