Butler

Responsibilities and Qualifications

• Send pre-arrival emails, gather guest preferences, and coordinate with departments to prepare rooms.
• Pre-block rooms, confirm guest registrations, and arrange signature services in advance.
• Personally welcome guests, escort them to rooms, and provide a full rooming experience for VIPs.
• Coordinate laundry, unpacking/packing, and delivery of guest requests with Butler Valets or Housekeeping.
• Engage guests warmly, build rapport, and address needs or concerns promptly and professionally.
• Maintain guest privacy, handle sensitive requests discreetly, and ensure a high level of confidentiality.
• Record guest preferences and feedback to personalize future visits.
• Assist guests with special needs and ensure accessibility support is provided when required.
• Follow safety, security, grooming, and communication protocols at all times.
• Collaborate with co...