Business transformation manager

About Firstsource
Firstsource Solutions Limited is a global Business Process Management (BPM) organization and part of the RP-Sanjiv Goenka Group. Listed on the NSE & BSE, Firstsource partners with leading global brands across Banking & Financial Services, Healthcare, Communications, Media & Technology, Retail and Utilities. With delivery centers across India, the US, UK, Philippines and other global locations, Firstsource combines domain expertise, digital transformation, analytics, automation and AI to reimagine business processes at scale.
What is Un BPO™?
Un BPO™ is Firstsource’s differentiated operating philosophy.
It moves beyond traditional BPO models to:
Redesign processes instead of merely executing them
Embed automation, AI, and analytics into core workflows
Deliver measurable business outcomes rather than transactional output
Combine human expertise with digital augmentation
Build agile, insight-driven, future-ready operating models
Un BPO™ refl...