Job Description
About the role:
The Business Systems Analyst plays a critical role in supporting and enhancing Avant’s customer platforms, including Microsoft Dynamics 365 (D365 CRM), CXOne, Aurora, Member Portal and associated systems.
The role operates at the intersection of business and technology, acting as a key liaison between Business stakeholders, Customer Platforms team and Group Solutions to ensure business needs are clearly understood and translated into high-quality, deliverable requirements.
This role contributes across both BAU operations and delivery initiatives, including requirements development, system optimisation, UAT coordination, and continuous improvement of customer-facing processes and platforms.
A strong emphasis is placed on stakeholder management, collaboration, and practical system knowledge, ensuring solutions are aligned with business outcomes, platform capabilities, and strategic direction.
Key activities w...