Business Relationship Manager I - DCS

Shape client success as a Business Relationship Manager I in DCS at Pomeroy. Your focus will be on client engagement and operational support tailored to client needs in Systems Operations.

In this strategic role, you will nurture client relationships while aligning Pomeroy’s services to their requirements. You will manage staff performance, conduct training, and ensure accurate reporting on service metrics. Participation in client meetings will be crucial for maintaining a positive image and facilitating open communication.

Key Responsibilities:
• Analyze and understand client requirements thoroughly
• Engage in regular client meetings for relationship management
• Identify and advocate for additional client services from Pomeroy
• Facilitate personal and holiday time management for staff
• Ensure SLA reporting is accurate and compliant

Requirements:
• Expertise in Systems Operations and financial management
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