Business Program Manager

**Overview**

The Continuous Improvement (CI) Lead is responsible for identifying, designing, and driving end-to-end improvements across business processes, enabling scale, efficiency, and better customer outcomes. This role partners closely with business leaders, delivery teams, and support functions to simplify how work gets done, eliminate inefficiencies, and embed a culture of continuous improvement into daily operations.

The role combines process redesign, data-driven decision making, and change leadership to deliver measurable impact on revenue, cost, cycle time, and customer experience.

**Responsibilities**

Key Responsibilities1. Drive End-to-End Process Improvement
Identify process gaps, inefficiencies, and breakdowns across cross-functional workflows
Redesign and standardize processes to improve flow, quality, and scalability
Lead root-cause analysis and implement sustainable fixes (not symptom management)
Apply Lean / Six Sigma p...