Business Process Analyst / Delivery Assurance Analyst

What you'll be doing

• Analyze and document existing business processes and identify opportunities for improvement
• Gather and document business requirements from stakeholders
• Design and model new or optimized business processes
• Collaborate with cross-functional teams to implement process changes
• Develop training materials and provide support for process changes
• Monitor and report on the performance of optimized business processes
• Continually seek ways to enhance efficiency and effectiveness

What we're looking for

• Bachelor's degree holder
• 2 years of BPO exposure
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Familiarity with business process modelling techniques and tools
• Ability to work collaboratively in a team environment
• Willingness to learn a...