Business IT Systems Support Analyst

The Opportunity:

• Ensuring the stability, availability, and performance of IT systems and applications through proactive monitoring, issue resolution, and ongoing maintenance.
• The role supports business operations by managing system upgrades, ensuring compliance with policies and regulations, and delivering reliable IT solutions that meet organizational needs.
• It also contributes to the successful delivery of IT projects, effective coordination across technical teams, and consistent communication with stakeholders, while maintaining a strong focus on service quality and operational efficiency.

What You’ll Do:

• Monitor and maintain systems, ensuring timely resolution of issues.
• Analyze software and hardware problems and coordinate effective, practical solutions.
• Perform system software upgrades, including planning, scheduling, testing, and coordination.
• Ensure availabili...