Business Improvement Manager (FTC)

ISS · London, England, United Kingdom

Location

London

Job Type

Fixed Term Contract - 12 months

Posted

July 06, 2026

Job Description

Job Description
This is a hands-on, change-focused role where you will lead business improvement initiatives, troubleshoot operational challenges, and help identify opportunities to enhance service delivery.
You will play a key role in ensuring that processes, systems, and performance outcomes continually evolve to meet business and customer expectations.
Key Responsibilities
Drive business improvement and change initiatives across operational delivery
Identify process inefficiencies and implement practical solutions to enhance performance
Act as a “troubleshooter” to resolve emerging operational issues quickly and effectively
Review operational processes and investigate service delivery challenges
Analyse root causes of issues and develop actionable recommendations
Produce presentations and reports to support senior leadership decision-making
Lead and govern transformation initia...
        

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