Job Description
The Business Excellence Director will act as a strategic partner to the General Manager and Leadership Team, supporting data-driven decision-making, digital & omnichannel transformation and helping shape the new engagement model across and outside the organization.
The role will drive Performance Effectiveness, Data & Business Intelligence, CRM excellence, customer engagement digital platforms, omnichannel orchestration, local analytics offer, forecasting management and continuous improvement initiatives to support business growth and organizational effectiveness.
The role will ensure the implementation of all Global initiatives with the Regional BEX director: implementation of the WO analytics offer, omnichannel orchestration and any other initiatives related to Data, Digital & AI transformation.
In addition, the role will provide leadership and governance to the local DDIS team, ensuring that data, information systems and digital business capabilities are ...